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Overview

Captaris Online Assist

Support Management

Contact Technical Support

Services

Developer Program

Customer Support

Captaris is now Open Text. But we're still committed to the highest level of Customer Support. Please click here for information.

Flexibility. Choices. Breadth and depth of expertise. That's what Open Text global support services are all about. We offer you a broad range of options and services to select from in order to get just the support you need.

Captaris Technical Support

Captaris Product Technical Support
Use our Tech Support KnowledgeBase.

Contact support via our online support portal:

Captaris Online Assist

Call us:
United States, Canada and Latin America Support
Tel: +1 520.320.7070

Asia Pacific (APAC) Support Center
Tel: +61 2 93151222

Europe, Middle East and Africa (EMEA) Support Center
Tel: + 31 3 47324202

Please reference your support contract for a full listing of Captaris observed holidays for your region.

Support Plans
Support plans from Captaris are a key component of making the most of your Captaris solution. Captaris support plans provide comprehensive and responsive technical support for customers of all sizes and include maintenance and upgrades for your Captaris solution. Offerings include:

Captaris Enterprise Support for large organizations
Captaris 24x7 Premium Support with 24x7 telephone and online coverage worldwide
Captaris Premium Support with business hours telephone and online coverage worldwide
Captaris Standard Support with online coverage only, at a low price Expedited Replacement and Support Plans for Captaris FaxPress

For more information, click on one of these links

Captaris Product Documentation
Captaris product documentation is available online for viewing and downloading and requires a current version of Adobe Acrobat Reader. Select from the product list below to search for the document type you are looking for.

Downloads
You can quickly obtain Captaris software updates, patches and essential files by selecting a directory from this list:.

Upgrades
All Captaris support plans include system maintenance and full-version upgrades. If you have not received information on upgrading to the most current version of your Captaris product, please email captarisupgrade@Captaris.com

Product Activations
For questions on activating your Captaris product, please read our Activations FAQ page

Submit a question to Captaris technical support via Captaris Online Assist

Additional Information and Resources

Learn more about how fax server software from Captaris can help organizations solve their fax and electronic document delivery challenges. Read our press releases and case studies. Or, please contact us today.